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Bench-PA Final Conference

On Friday, 11th October 2013, the Final Conference of the Bench-PA project will be held. Its title is "Measurement of the quality of municipal services in a cross-border context: the benchmarking as a tool of evaluation and learning for the local Public Administrations".


The project is funded by the European program Interreg IV Italy-Austria and its main aim is the creation of models, approaches and shared tools for the evaluation and the comparison of the quality and efficiency of services provided by the local Public Administrations, as well as the definition of the levels of customer satisfaction.
The partnership is composed of local Public Administrations coming from the cross-border area of Friuli Venezia Giulia, Veneto and Carinthia, coordinated by the lead partner ForSer.

The project officially began in October 2010 and currently is in its final phase. During these three years of activity, important objectives have been achieved; they are connected to the creation of a common framework for the evaluation of the public services and the measurement of the levels of citizen satisfaction.


The final conference will be attended by the project partners, the representatives of local and regional Public Administrations, as well as external experts in the field. It will be the opportunity to expose the project results and discuss about future perspectives and developments for the project implementation.

The event will take place in the hall “Sala Ajace” of the Municipality of Udine (Freedom Square), starting from 9.30.

The program of the event is divided into two sessions of which we enclose the program.

First Session: Reflections on benchmarking experiences from municipalities and on the results of the project

9.30 – 10.00 Welcome addresses and opening of the conference


10.00 – 10.20 Bench-PA project: introduction


10.20 – 11.20 Benchmarking and the quality of municipality services


11.40 – 12.10 Bench-PA project: a cross-border benchmarking experience


12.10 – 12.45 Discussion between Regions and Municipalities: lessons learned and future development opportunities


12.45 – 13.00 First session conclusions


Second Session: Benchmarking of Local Authorities in a cross-border context. An Outlook

14.00 – 14.15 Second Session Introduction


14.15 – 15.15 Strengthening the cross-border cooperation throughout Europe


15.15 – 16.00 BenchPA Project: reflections and future perspectives


16.00 – 16.45 Future challenges for common cross-border policy - Roundtable among institutional representatives from Friuli Venezia Giulia, Carinthia and Veneto Regions


16.45 – 17.00 Second session and overall Conference conclusions



Please confirm your presence at the Secretariat ANCI Friuli Venezia Giulia, at the e-mail address  segreteria@anci.fvg.it 


Download the full program of the day


Download the special edition of "The New Municipality”, dedicated to the Bench-PA project


For more information:

Milena Grion (m.grion@forser.it) and Larissa Molinari (l.molinari@forser.it)

Tel. 0432 693681



This project is co‐funded with support from the European Commission, the European Regional Development Fund within the Interreg Program IV Italia‐Austria.